Detrack is the consumer mobile app published on Google Play as Detrack (com.identitysystems.detrack), operated by Identity Systems International (Pvt) Ltd.
If you created a Detrack account, you can request that we delete your account and the personal data linked to it.
1. Delete from the Detrack app (fastest)
- Open the Detrack app on your phone.
- Sign in with the account you want to delete.
- Go to Settings.
- Tap Delete account.
- Confirm the deletion.
When deletion completes, you are signed out immediately. Your Detrack profile, registered devices, location history, GPS tracking account, alerts, inbox messages, and related preferences for that account are removed.
2. Request deletion by email (web pathway)
If you cannot use the in-app option, email us from the phone number or email associated with your Detrack account:
Email support@de-track.com to delete your account
Or write to support@de-track.com with the subject line Detrack account deletion request and include:
- The phone number or email used to register for Detrack
- Your full name
- A clear statement that you want your Detrack account and personal data deleted
We will verify ownership of the account and process the request. You should expect confirmation within 7 business days (often sooner).
3. What we delete
- Your Detrack account / sign-in details
- Profile information tied to that account
- Registered assets/devices and location history for that account
- GPS tracking account data linked to your user
- Alerts, inbox messages, and app preferences for that account
4. What we may retain
Where the law requires us to keep certain records (for example fraud prevention, recovery investigations, or statutory retention), we may retain limited information only as long as legally necessary. We will not keep your account active for product use after a completed deletion request.
5. Contact
Support: support@de-track.com
Phone / WhatsApp: +263 719 022 333
Privacy policy: de-track.com/privacy-policy